Below is information to assist customer like yourself navigate the persistent world of scams, fraud, and identity theft.
Important Information for Users of our Online Services
Marathon Bank and your log-in credentials
We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact us at (715)845-7331 or toll free at (844)864-7330 to report the incident.
Reporting Suspicious Activity
If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship to Marathon Bank, call (715)845-7331 or toll free at (844)864-7330 or your local branch.
Important Information for Business Users of Online Services
Business transactions, because of their frequency and dollar value, are inherently riskier than consumer transactions. There has been steep rise of online account takeovers and unauthorized online fund transfers related to business accounts in the last five years.
Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as that of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls help to reduce these types of crime.
Business Security Tips
Password Security Tips
- Do not share your User ID’s or Passwords with another person or provide them to others. Safeguard your User ID and Password information—never leave the information in an unsecured location.
- Create a unique User ID and Password. Do not use the same identifying information on multiple websites.
- Create strong User ID’s and Passwords. In other words, use upper case letter(s), lower case letter(s), number(s), and special character(s)
- Secure Password Checklist
Email Security Tips
Do not open emails or attachments from individuals or organizations that you do not know.
Many times fraudsters will send attractive offers via letters, calls, text messages or emails asking you to deposit funds to participate in a scheme that will sound too good to be true. At a later point they withdrawal the money and stop communication. Below is a list of common fraud schemes
- Contest, PCH and lottery winnings that you have not registered for, in which case they will ask for funds to process the winnings
- Emails that appear to come from large corporations, public entities or even regulatory bodies (IRS, State Gov’t, etc.). These emails will normally claim that you owe money and need to submit payments.
- Phone calls, text or emails on job offerings that you have not applied for requesting personal information and banking credentials.
- Phone calls, text or emails suggesting that you have inheritance that originate from a foreign country asking for personal information.
- Investment plans or multi-level marketing schemes offering unrealistic returns on your investment
- How to Recover your Hacked Email or Social Media Account
Website Security Tips
- Monitor account activity. View account activity online on a regular basis and review periodic account statements and reconcile them to your personal records.
- Log Off from a website; do not just close the page or “X” out.
- Secure websites have a web address that includes an “s” (https rather than http). If this is lacking, the site may not be genuine. Avoid logging in or conducting business on the site.
- When completing financial transactions, verify encryption and other security methods are in place, protecting your account and personal information.
- Safe Online Shopping to avoid Fraud and Identity Theft
Mobile Device Security Tips
Computer Security Tips
ATM Security Tips
Always practice safe ATM operation by following these simple safety precautions.
- Memorize your PIN. Do not write your PIN on your card or store the PIN with your card.
- Do not share your PIN or card with anyone.
- Do not allow a stranger to help or assist in the use of your card or the handling of the cash.
- Stand close to the ATM when conducting your transaction and be aware of your surroundings.
- Verify that your transaction is complete and the screen has reset before leaving.
Scam, fraud, and Identity Theft Tips
Resources from the Web
https://www.identitytheft.gov/#/Info-Lost-or-Stolen - Go here for information on what to do if your information is lost or exposed
https://staysafeonline.org/ - Go here for information provided by the National Cybersecurity Alliance
https://consumer.ftc.gov/ - Go here to Report Fraud, Report Identity Theft, Get your free credit report, Get consumer alerts, and more.
https://www.annualcreditreport.com/index.action - Go here to request your free credit reports.
https://playmoneysmart.fdic.gov/games - How Money Smart Are You? Go here learn about everyday financial topics.
Identity Theft Help
To report Identity Theft and get a recovery plan, click here to visit the Federal Trade Commission's Identity Theft help page.